When Death Occurs

When a loved one has passed, please call us directly.
We will answer any questions and guide you through the
process of planning the funeral and carrying out their final wishes.
We are available 24 hours a day, 7 days a week. 

No matter if a death is sudden or expected, the loss of a loved one makes us feel emotional and overwhelmed.  At this time, even the most basic decisions can seem staggering. We are here to help you. The following is a rough guideline of what needs to be done within the first 24 hours after death.

When death occurs at home or a place of business

  1. If your loved one was not under hospice care, the police will need to be notified immediately.
  2. The police will be dispatched to the location and will place a call to the medical examiner.
  3. If the medical examiner releases your loved one to the care of our funeral home and the decedent's doctor has agreed to sign the death certificate, the police officer will contact us on behalf of the family.

If your loved one was under hospice care, contact the hospice representative if they were not present and they will inform the family of the proper procedures to follow. They will contact us when they arrive at the location.

When death occurs a hospital, nursing home or hospice facility

  1. The staff of a care facility will notify you and the necessary authorities immediately after the death has occurred. 
  2. If our funeral home information has been provided by the family to the facility, the facility will contact us at the time of death also.
  3. If you are present at the facility when our funeral director arrives, we will ask you a few questions about your loved one's wishes and set up a time to meet with you to complete the arrangements.
  4. If you are not present at the facility, our director will contact you by phone to discuss these arrangements.

When death occurs out of state

If your loved one passes away in another state, you have a variety of options depending on what you wish to do:

  • Visitation/service in the state in which they passed away- contact a funeral home in that state
  • Visitation/service in the state in which they passed away and locally- have the funeral home you have chosen in that state contact the local funeral home you have chosen. The two funeral homes will work together  to arrange transportation.
  • Visitation/service/interment locally only- contact the local funeral home you have chosen. They will handle all the arrangements with a well-respected service to have your loved one transported. This way, you are only paying for one funeral home, instead of two.

Meeting the Funeral Director

We suggest meeting with our director within 24 hours of your loss to begin making arrangements for your loved one. While this may seem like a very daunting task, we are here to guide your and help you choose the most appropriate and dignified way to celebrate your loved one's life. Our director will help you handle insurance claims, obtain death certificates, select a casket/urn, schedule the mass/funeral/memorial service, among other details as well, all while making you feel as comfortable as possible at this difficult time. We are here to help and advise you and will work very hard to relieve the stress and logistics involved in the planning of your loved one's funeral service.

Information for the Death Certificate

We will need vital information in order to complete the death certificate. This includes:

  • Full name and address
  • Marital Status
  • Race/Ethnicity
  • Date and City of Birth
  • Highest Level of Education
  • Father's and mother's name (including maiden name)
  • Name of spouse (if married)
  • Occupation and Employer
  • Social Security number

Making Arrangements

If no pre-planning has been done, or there are changes you wish to make, our directors will help you arrange the following:

  • Scheduling the location, date and time of the visitation and the service/mass
  • Selecting burial or cremation
  • Choosing funeral and memorial products
  • Scheduling with the cemetery
  • Preparing a death notice/obituary
  • Scheduling transportation arrangements

Our director will guide you through all these steps to create a memorable service for your loved one.

From here, everything can be personalized.

  • Did your loved one have a favorite hobby or past time?
  • What was their favorite color, sports team, or type of music?
  • What activity was your loved one best know for?

Recalling fond memories assists with the grieving process and will help honor the life of your loved one.